Crystal Clear Business Communications.

Overview

Enterprise Cloud Telephony

Ditch traditional copper lines for high-availability, contract-backed cloud telephony. Discover scalable VoIP solutions engineered to support your operations from SOHO to full-scale corporate offices.

Residential / SOHO

Basic Hosted VoIP

A streamlined, cost-effective single-user cloud account designed for home offices or residential transitions adopting VoIP for the first time.

• 1 Month Rolling Term

• Zero Setup or Cancellation Fees

• PAYG & Bundled Minute Variants

• Multi-Device Support

• Dial Code to ring secondary devices

RECOMMENDED

Enterprise Tier

Hosted Enterprise PBX

A complete, fully managed cloud phone system for growing teams requiring advanced virtual call routing, hunt groups, and robust integrations.

• Unlimited Users & Exts

• Advanced Interactive Voice Menus (IVR)

• Drag-and-Drop Callflows & Handlers

• Multi-Seat Call Queues & Groups

• Custom Opening Hours & Holiday Rules

Feature Matrix Specification

Understand the precise technical boundaries between our entry-level single user and enterprise business telephony systems.

Platform Capability Basic Hosted VoIP Enterprise Hosted PBX Minimum Contract Term 1 Month (No Fees) Flexible / SLA Managed Multi-Device Registration Yes (Active) Yes (Active) Call Transfers on Same Line Dial Code 6683 Interactive Ext Dial Interactive Voice Menus (IVR / Keypress) Unavailable Supported Custom Callflows & Conferences Unavailable Supported Timed Opening Hours & Groups Unavailable Supported Upgrade Path Available Allowed (Instant Transition) — Downgrade Path Prohibited —

Frequently Asked Questions

Have questions about migrating your business numbers or telephony configurations? We have answers.

What is VoIP and how does it work?

VoIP (Voice over Internet Protocol) is a modern digital technology that allows you to route phone calls over your internet connection instead of traditional PSTN copper telephone wires. By converting voice signals into digital packets, it ensures pristine fidelity, extreme cost savings, and flexible deployment across softphones, handsets, or mobile devices.

What features are excluded from Basic Hosted VoIP?

• Additional distinct users / logins

• Interactive Callflows

• Auto-Attendant Key Menus (IVR)

• Virtual Conference Rooms

• Hunt Groups / Queues

• Scheduled Opening Hours & Holiday routing rules

Can I use multiple devices under a Basic account?

Yes! A single Basic VoIP user account can register multiple IP handsets, softphones, or ATA adapters concurrently. If a call is answered on one device, you can easily ring all your other registered devices by dialing the feature code 6683 (MUTE) to hand over and pick up the call elsewhere.

Can I upgrade or downgrade my service plans later?

Upgrading from a single-user Basic Hosted account to a full, multi-seat Enterprise Hosted PBX account is fully supported and can be initialized instantly without configuration loss. However, please note that downgrading an existing multi-user Hosted PBX account back to a Basic Hosted VoIP account is prohibited.